FAQ
FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 5–12 business days.
Do you ship worldwide?
Yes — we currently ship to most countries worldwide.
Can I track my order?
Absolutely. Once your order has been shipped, you’ll receive a tracking number via email.
Are your products machine washable?
Most blankets and soft home products are machine washable on a gentle cold cycle. Please check the product description for specific care instructions.
Are the slippers true to size?
Yes, our slippers fit true to size for most customers. If you’re between sizes, we recommend sizing up for extra comfort.
Do your heated products get very hot?
Our heated products are designed for warmth and comfort, not excessive heat. They’re made to create a cozy relaxing experience safely.
What if my order arrives damaged?
If your order arrives damaged or defective, contact us within 7 days of delivery and we’ll make it right.
Can I return an item?
Yes. We offer a hassle-free return policy within 30 days of delivery on eligible items.
How do I contact support?
You can contact us anytime through our Contact Us page or by email and we’ll respond as soon as possible.
What is Snugly?
Snugly is a comfort-focused home brand designed to make your space feel warmer, calmer, and more relaxing through cozy essentials made for everyday comfort.